Privacy Policy | InTrustVVS AB NY

At InTrustVVS AB, we are committed to safeguarding your personal information. This privacy policy outlines how we collect, use, store, and protect your data, in accordance with Swedish laws and the General Data Protection Regulation (GDPR). By using our services or interacting with our website, you agree to the terms outlined in this policy.

1. Who We Are

InTrustVVS AB is a Swedish company specializing in plumbing and HVAC services. Our office is located at:

InTrustVVS AB Jönåkersvägen 17 122 48 Enskede, Sweden

For any inquiries regarding this policy, contact us.

2. What Information We Collect

We may collect and process the following types of personal data:

Contact Information: Name, phone number, email address, and address.
Service Information: Details of the services you request or purchase.
Payment Information: Billing details, including payment method and transaction details.
Website Usage Data: Information such as IP address, browser type, and browsing behavior on our website.

3. How We Use Your Information

Your personal data is used to:

Provide and manage the services you request.
Communicate with you regarding your bookings, inquiries, or feedback.
Send invoices and process payments.
Improve our website and service offerings through analytics.
Comply with legal obligations and regulations.

4. Legal Basis for Processing Data

We process your personal data based on the following legal grounds:

Performance of a Contract: To fulfill our contractual obligations when you engage our services.
Consent: When you provide explicit consent for specific activities, such as receiving marketing communications.
Legitimate Interest: To enhance our services and improve customer experience.
Legal Compliance: To meet statutory and regulatory requirements.

5. How We Store and Protect Your Data

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. These measures include:

Secure storage systems with restricted access.
Regular security audits and updates.

Your data is stored on secure servers within the European Economic Area (EEA). If data transfer outside the EEA is necessary, we ensure adequate protection is in place as per GDPR guidelines.

6. Sharing Your Data

We do not sell or rent your personal data to third parties. However, we may share your information with:

Service Providers: Companies that assist us in delivering our services, such as payment processors or IT support.
Legal Authorities: If required by law or to protect our legal rights.

All third parties are required to handle your data securely and in compliance with GDPR.

7. Your Rights

As a data subject, you have the following rights under GDPR:

Right to Access: Request access to the personal data we hold about you.
Right to Rectification: Request corrections to inaccurate or incomplete information.
Right to Erasure: Request deletion of your data, subject to legal or contractual obligations.
Right to Restriction: Restrict the processing of your data under certain circumstances.
Right to Data Portability: Receive your data in a structured, commonly used format.
Right to Object: Object to data processing based on legitimate interests or direct marketing.
Right to Withdraw Consent: Withdraw consent at any time for processing activities requiring your consent.

To exercise any of these rights, contact us at info@intrustvvs.se.

8. Cookies and Website Tracking

Our website uses cookies to enhance user experience and gather insights into website performance. By using our website, you consent to our use of cookies. For more details, please refer to our Cookie Policy.

9. Retention of Your Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. After this period, your data will be securely deleted or anonymized.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in legal requirements or our practices. The updated policy will be published on our website, and significant changes will be communicated directly to you.

11. Complaints

If you believe we have violated your data protection rights, you can file a complaint with the Swedish Authority for Privacy Protection (IMY) or your local supervisory authority.

Thank you for trusting InTrustVVS AB with your personal information. We are committed to protecting your privacy and ensuring your data is handled responsibly.